Addiction and Mental Health - Community Mental Health Services

Provides outpatient assessment, treatment, and follow-up for individuals experiencing addiction and/or mental health concerns. Clinicians work with individuals across the lifespan, and families where appropriate, to assess and develop collaborative treatment goals and service plans.
Services may include:

• short-to moderate term, outpatient counselling
• educational, skill, and support group programs in community and clinic
• referrals to other programs and resources

Audiology and Children's Allied Health Services

Services are goal-driven; starting and continuing services is based on having functional reasons / goals for rehabilitation. The length of service will vary and is based on a child's needs and goals, and the availability of local programs. Assessment is part of rehabilitation and it comes in many forms. The purpose is to understand your child's strengths and needs. We will talk with you about next steps that guide the (rehabilitation) care plan. We will work together so you and your child are supported to move to the next developmental stage or between providers and services. Families and caregivers are actively involved as therapy may look like "play", depending on your child's age. We want to understand what's important to your child and family (what matters to you) e.g. daily routines, family and friends, activities you enjoy and we'll work with you to find home ideas that fit with your life. Services may be in-person, by phone, or videoconference. They may be in a group or one to one. Services provided are related to (neuro)developmental and / or medical conditions.

Team Based Services
Are provided for children with a variety of needs.

• hearing - responding to sounds, noise, voices, words
• moving - sitting, crawling, walking, coordination
• using hands - playing with toys, using utensils
• taking care of self - dressing, toileting, doing chores, sleeping
• equipment needs - wheelchair, splints, orthotics, walking aides, adaptive aides, seating clinic
• physical symptoms - pain, muscle / joint tightness, breathing, head shape, sensitivity to noise or touch
• managing emotions - behavior, becoming overwhelmed
• communication - understanding directions, babbling, using words and sentences
• clear speech - being understood by others, stuttering, voice quality
• eating, feeding and swallowing - coughing, gagging, choking, refusing to eat certain foods
• diagnostic clinic for queries on Autism Spectrum Disorder and other diagnoses in partnership with pediatricians

Audiology
Helps children and their families with hearing and hearing health, so they can participate in activities that are important to them.This service supports children's:

• hearing - screening and assessment to identify hearing loss
• management of hearing loss
• hearing health

Occupational therapy services
Supports children and their families with self-care; eating, feeding and swallowing; and motor development, so that they can participate in activities that are important to them.

• motor development
• self-care - dressing, toileting, sleeping, personal hygiene
• participation in activities typical for their development, such as play
• eating, feeding and swallowing
• specialized equipment - access and use (e.g., seating clinic)

Physiotherapy
This service supports children and their families with development and movement, so they can participate in activities that are important to them.

• motor development
• movement and function
• specialized equipment -access and use (e.g., seating clinic)

Speech-Language Pathology
This service supports children and their families with communication and eating, feeding, and swallowing, so they can participate in activities that are important to them.

• communication (speech, language, voice, resonance and fluency)
• eating, feeding and swallowing

Available at some locations:
Child and Youth Developmental Specialists and Social Work

Better Beginnings

Provides Support for women who:

• Need information and support to make health choices during pregnancy.
• Feel alone and isolated.
• Are living on a low income.
• Facing language or cultural barriers.
• Face addiction challenges.

Supports Provided include:

• Information on pregnancy, birth and parenting.
• nutrition advice from a dietitian.
• gift cards and coupons to assist with healthy food choices
• prenatal vitamins and vitamin D for your baby
• Help to quit smoking.
• Information and referrals from additional agencies offer support and services

For more information, visit the Before, During, and After Birth website.

Cafeteria Services

Cafeteria services offer food and beverages at Alberta Health Services facilities. Catering services and vending machines are available at some sites. Each cafeteria services site team is dedicated to creating great food, inspiring healthy eating, and providing outstanding customer service to support the health of Albertans.

**Please note hours of operation may vary from site to site.

Continuing Care Services (West)

Provides care for people with long-term health concerns. In addition to 24/7 residential nursing care, this service offers:

• physical, occupational, or recreational therapy
• pharmacy, social work, volunteer or pastoral counselling services

Also offers services for clients who live in the community, which may include respite.

Visit the Alberta Health Services Continuing Care website for more information.

Emergency Services

If you have an emergency, call 911.

Emergency departments:

• take care of people that are very sick or injured on a priority basis. This means the sickest people are seen first. If you go to an emergency department for care that isn't urgent, you will not likely be seen right away.
• provide medical care, which includes assessment and treatment
• stabilize people and get them ready to transport to a higher level of care facility (if needed)
• provide follow-up care including referrals to a family doctor or specialist (if needed)

Emergency Department wait times are now available for Calgary, Edmonton, Lethbridge, Medicine Hat and Red Deer.

Get the right care when you need it, to learn more visit Know Your Options

This service may be impacted by the COVID pandemic. View the Hours of Operations to see if the location has been impacted. Visit https://ahs.ca/covid for up-to-date information.

Environmental Public Health - Water Sample Bottle Pick-up and Drop-off

Drinking water, beaches and swimming pool water can be tested. Chemical water sampling testing is available and looks for common chemicals and trace metals found in water. Bacteria water sampling tests water samples for indicator bacteria to ensure water is safe.

For additional information,

• Environmental Public Health - Drinking Water
• Sample Your Water - Environmental Public Health
• Testing your drinking water in Alberta

General Radiography (X-Ray)

General Radiography uses x-rays to produce images of the structures inside the body, particularly bones. X-ray beams can pass through the body, but they are absorbed in different amounts depending on the density of the material they pass through.

Health Information - Access and Disclosure

In accordance with Alberta's Health Information Act, this is a service which enables the release of individually identifiable health information with or without the consent of an individual.

For health information, please contact the hospital or health care centre where you received treatment.

For detailed instructions, frequently asked questions and forms, please visit Access & Disclosure | Alberta Health Services.

Health Information / Records Management

Completes patient charts, collects data, data entry and coding, collects patient information, dictates notes, and transcribes inpatient and outpatient charts.

Home Care Services

Helps people of all ages that live at home and need support, including:

• nursing services
• personal care services
• respite services
• palliative care
• wound care
• self managed care (SMC)
• living option assessments

Home Care team members meet with clients to assess their needs and create a care plan.

Hospitals

To access contact information and a list of services offered, select a hospital.

Search through a complete list of progams and services, or hospital and facility information with the following:

Find Healthcare:

• Progams & Services
• Hospitals & Facilities

Immunization - Adult Services

This service provides routine immunization for adults. Suggested immunizations:

• a booster dose of diphtheria, tetanus, and pertussis (whooping cough)(dTap) every 10 years
• dTap vaccine for pregnant women every time they are pregnant
• Hepatitis B vaccine (HBV) for unprotected adults born in 1981 or later. Some adults born before 1981 may need this vaccine if they are at risk for hepatitis B (e.g. health problems, type of work, lifestyle, contact with the virus)
• Human papillomavirus (HPV) vaccine for adults up to and including age 26 years who did not get it in school.
• Measles, Mumps, Rubella (MMR) vaccine for adults whose immunization records do not show the recommended number of doses of measles, mumps, or rubella vaccine.
• Chickenpox vaccine for unprotected adults
• annual influenza vaccine
• pneumococcal vaccine for all adults 65 years of age and older and adults with certain health problems

To find out which vaccines are recommended for you and to book an appointment for immunization, call your nearest community / public health centre. If you are not sure where your nearest community / public health centre is, you can call Health Link at 811. Bring any immunization records you have to the appointment, especially if you were immunized in another province or country.

For more general information about immunization go to ImmunizeAlberta.ca, Immunizations at myhealth.alberta.ca, or call Health Link.

Immunization - Infant and Preschool Services

Alberta Health Services provides routine immunization for infants and children across Alberta. Immunizations are free of charge for infants and children who live in Alberta.
Immunizations are recommended for infants starting at 2 months of age. Routinely recommended vaccines include: diphtheria, pertussis (whooping cough), tetanus, polio, Haemophilus influenzae type b, hepatitis B, rotavirus, meningococcal, pneumococcal, measles, mumps, rubella, varicella (chickenpox), and influenza.

For the routine immunization schedule, go to immunizealberta.ca.

Additional vaccines may be needed depending on your child’s health conditions or other risk factors.

Immunization is effective. Other than providing safe drinking water, no other health intervention works as well as immunization to reduce disease and death rates. Immunization protects whole communities. The more people who are fully immunized in a community, the safer everyone is.

Immunization is safe. It is much safer to get immunized than to get the diseases that vaccines protect against.

For more information, and to book an appointment, call your nearest community/public health centre. If you are not sure where your nearest community/public health centre is, call Health Link at 811. Bring your child’s immunization record to the appointment, especially if your child was immunized in another province or country.

For more general information about immunization, go to immunizealberta.ca,Immunizations at myhealth.alberta.ca, or call Health Link at 811.

Immunization - School Services

Each year, Alberta Health Services, Public Health reviews immunization records for students in grades 1, 6, and 9 to see what immunizations each student needs. A consent form is then sent home with an information sheet for each vaccine recommended for the student. No immunizations will be given in school without consent from a parent or legal guardian. Immunizations in this program include:

• Grades 1, 6, and 9: Any routine childhood and school vaccines that may have been missed according to a review of the students immunization record on file
• Grade 6: Hepatitis B (HBV) vaccine for students who have not already completed a hepatitis B immunization series and human papillomavirus (HPV) vaccine
• Grade 9: diphtheria, tetanus, acellular pertussis (dTap) and meningococcal (Groups A, C, Y, W-135) conjugate vaccine

Laboratory Services

Find lab locations and book an appointment online.

Laboratory Services provides collection of blood and body fluids for tests ordered by your doctor or healthcare provider including a comprehensive range of routine and specialized lab testing and clinical consultations:

• blood and body fluid sample collection
• biochemistry and toxicology
• electrocardiogram (ECG)
• genetics and genomics
• urinalysis
• transfusion medicine
• hematology
• coagulation studies
• microbiology
• public health testing
• serology
• surgical pathology
• cytopathology
• autopsy pathology
• student practicum training for medical lab technologists and medical lab assistants

Note: Some locations may not offer the full range of testing. To confirm availability of a specific test, contact the location.

APL Provincial Phone: 1-877-868-6848

Nutrition Counselling - Adult and Pediatric

By completing a comprehensive nutrition assessment and developing a nutrition intervention in collaboration with the client using evidence based guidelines. The dietitian provides nutrition counselling to help clients make diet, behavioural and lifestyle changes to manage a medical condition and / or improve their health. Nutrition counselling may occur on an individual basis or in a group session. Nutrition information and resources can be found on Alberta health Services’ Healthy Eating Starts
Additional Services:

• Nutrition Counselling (Dietitian) - Alberta Healthy Living Program
• Pediatric Weight Management

Visit the PEAS (Pediatric Eating and Swallowing) website to find relevant information for families and care providers of children with an eating, feeding and swallowing disorder.

Nutrition Counselling - Pediatric Weight Management

In the Outpatient Dietitian Counselling program, families work one-on-one with a registered dietitian (dietitian) trained in Pediatric Weight Management. The dietitian will help the family work on healthy eating and active living habits and set realistic goals that focus on creating a healthy lifestyle. Areas of focus include nutrition, physical activity, sedentary time and sleep.

The dietitian and the family’s healthcare provider work together to ensure the family is supported in achieving their health goals. They can also assist in connecting the family with other supports as needed, such as physical activity, mental health, and community services.

The program’s aim is to help families achieve a lifestyle that promotes healthy growth and development in their children.

For more information visit the Outpatient Dietitian Counselling website.

Occupational Therapy - Adult Community & Outpatients

Occupational Therapists enable people of all ages to engage more fully in the activities of everyday living. They work together with clients, their families and caregivers to develop ways to help clients reach their potential in caring for themselves, working, and enjoying life.

Pediatric OT services are accessed through the Children’s Allied Health Department in Medicine Hat and Lethbridge.

Patient Food Services

Patient Food Services overarching objectives are to:

• Offer quality food and food choice, to support Patient Centered Care
• Work with the whole care team to ensure that Meals Matter
• Foster a positive meal experience that results in enjoyment of meals, as well as improved satisfaction and food intake that supports recovery
• Provide menus that are based on “Canada’s Food Guide” and that are adaptable for therapeutic requirements
• Offer appealing food that encourages eating for health
• Provide meal service styles appropriate to the patient population (e.g. tray service, dining room service) and meal delivery systems that support safe high quality food served at appropriate temperatures to the correct patient / resident

PFS delivers more than 31,000 patient/resident meals each day within AHS facilities.

Patient Information

Services offered:

• responding to patient location inquires
• providing direction on a patients whereabouts

Physiotherapy - Inpatients, Outpatients & Community

Rehabilitation service to help restore maximum function and independence through:

• education re: injury management and prevention
• orthopedic injury or surgery rehabilitation
• falls prevention
• chronic pain management
• functional restoration
• neurological rehabilitation
• gait, balance and coordination re-education and training

Services are available at outpatient hospital clinics, community health centres, patient's homes and continuing care / long term care centres.

Note: Services vary by community. Please call for information.

Preschool Oral Health Services

Fluoride varnish helps protect your child's teeth from tooth decay (cavities). It slows down decay already started.

Your child needs four fluoride varnish visits, six months apart, to best protect their teeth. Fluoride varnish is painted on your child's teeth. It takes less than one minute to apply. You can hold your child during the visit.

You can also ask any questions you may have about protecting your child's teeth.

If your child is diagnosed with asthma by a doctor, bring their quick reliever medication to the appointment. If your child feels anxious with dental visits it may trigger asthma symptoms.

This provincial prevention service is available across Alberta.

For more information and eligibility, visit our website: Preschool Oral Health Services

Public Health Nursing

Services provided by Public Health Nurses may include:

• immunizations
• communicable disease control (including Tuberculosis)
• prenatal / postnatal education
• postpartum caregiver / newborn support
• breastfeeding support
• health promotion / disease and injury prevention services
• school health services

Community Health Centres

Registration

Patient Registration

• registers and pre-registers patients and collects demographic and financial information.
• registers patients for inpatient admissions, ambulatory clinic appointment, and emergency department services

Respiratory Therapy - Outpatients / Community

Services include:

• home oxygen assessments
• arterial blood gases (ABGs)
• respiratory education (Asthma & COPD)
• spirometry
• tobacco cessation
• artificial airway management
• trach change
• sputum induction

School Oral Health Services

Services are offered to eligible schools and may include:

• fluoride varnish, provided to kindergarten, Grade 1 and Grade 2
• dental sealants, provided to Grade 1 and Grade 2

A child diagnosed with asthma must have their short acting asthma reliever medication with them to receive service.

Speech Language Pathology - Adult

Speech-Language Pathologists evaluate, diagnose, treat and enhance function in both communication (speech production, receptive and expressive language, cognition, voice, resonance, fluency, and hearing) and swallowing, including related feeding behaviors. Taking a lead role in advocating for and implementing Communication Access (i.e., low tech solutions to high technology solutions for individuals who are not able to use their voice for short term or long term reasons).

Intervention includes:

• health promotion
• capacity building
• prevention and wellness
• triage
• screening
• clinical assessment
• diagnosis
• individual and group treatment
• partner training
• education
• advocacy
• counseling
• self-management
• case management
• consultation
• referral and environmental modifications to facilitate communication and safe feeding and swallowing

Speech-language pathology may support individuals experiencing;

• stroke / head injury
• dementia
• neurological conditions such as multiple sclerosis and Parkinson's disease
• developmental delays
• other neurological / degenerative diseases such as ALS (Lou Gehrig's disease)
• people who use their voice professionally (e.g., teachers and lawyers)

Works with individuals to;

• produce sounds/articulate, reduce stuttering
• understand and use language
• use the voice in a healthier way
• learn another way to communicate (through a communication board or other device)
• learn ways to make swallowing easier to prevent food from entering the airway or choking
• read or write after changes to the brain
• thinking skills around communication (like memory, problem solving, and verbal reasoning)
• word finding

Switchboard

These services include:

• answering incoming telephone calls
• transferring telephone calls and
• giving out authorized telephone numbers

Therapeutic Recreation - Community & Outpatient

Helps people with physical, social, emotional, and mental challenges that affect their leisure activity by assessing their needs and strengths, developing, following and evaluating a therapy plan. Teaches how to use resources and take part in recreation and leisure activities by:

• improving coping and reasoning skills
• supporting new learning
• supporting greater independence and quality of life
• increasing self-efficacy and adjusting to disability
• reducing stress, depression, and anxiety
• promoting a positive attitude
• teaching how to reduce the risk of falls
• improved memory and cognitive functioning

Volunteer Resources

Our volunteer roles share a commitment to improving the quality of the patient and family experience.

Volunteers are:

• way-finders who help guide patients and families around our busy facilities,
• friendly visitors who spend time with our socially isolated patients,
• patient and family advisors who provide input and direction to AHS on numerous committees,
• supporters of our volunteer retail operations - where the proceeds are returned to AHS to provide patient care and comfort.

For general information about volunteering with AHS please visit our website.